Coaching Employees is an extremely important part of what we do as managers. Successful coaching can be the difference between success and failure. Here are 6 tips to help you become a better coach.
1) Find out what they don’t know – Employee coaching doesn’t just consist of one morning spent training on one topic. It is on-going and in a sense, never really ends. You may have trained your staff several times on certain topics but training is never time misspent. The important thing is that you are able to gauge what it is that they don’t know and train them accordingly.
2) Listen – Following on from point 1 is the concept of having 2 ears and 1 mouth. Otherwise known as listening! When it comes to coaching, telling is definitely not selling. Rather than continually throwing information at the staff, ask them questions about what they understand in regards to the certain topics. Ask them to demonstrate to you the correct way of doing certain tasks. Listen to what they are telling you and more specifically to what they are not telling you and coach them accordingly.
3) Don’t take over – In time sensitive environments it can be quite tempting to take over from a member of staff who is struggling to accomplish a certain task. Don’t! This is the time when you need to coach. It can be really difficult, especially when there are customers waiting but in the long run it will pay dividends.
4) Make time – Although training and coaching are not exactly the same concept it is important that you make time for training each week. You need to arrange a time specifically to train and provide the relevant support materials and there should be no distractions, especially from customers. This training session should be the springboard for all coaching that takes place afterwards and should give everyone a central point to return to.
5) Be a mentor – When coaching you need to think less like a boss and more like a mentor. It isn’t necessarily about right and wrong just helping your staff to understand the correct way of doing certain things and to make the correct decisions. Think Yoda and Obi Wan and you will be well on your way.
Employee coaching is an invaluable tool in helping your employees reach their potential. Try to utilise as many of these tips as possible and your staff will be better coached as a result.
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