5 Essential Management Skills

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Good managers are skillful managers. They have the ability to utilise a number of management skills in order to get the results they want from the staff. Here is a list of 5 management skills you can use to improve your management day. 1. Delegation It has been said that delegation is the art of […]

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5 Tips To Survive An Aggressive Manager’s Meeting

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Although most of the time manager’s meetings are boring affairs, some of the time they can result in you being grilled and sautéed by your superiors for things that are, frankly, not your fault. Normally this is because of bad figures (well always, actually). So, how can you survive the inevitable roasting from senior management? […]

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How to survive a boring manager’s meeting

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Manager’s meetings can and generally are days to avoid. Although it will seem to your team like you are having an easy day with lunch laid on and everyone talking about how wonderful the company is, the reality is that you are, in fact, having an easy day with lunch laid on and everyone talking […]

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The Art of Negotiation For Managers

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The ability to negotiate is an important part of being a manager. You might be negotiating a work contract, an employee’s wage increase or simply trying to get the holiday rota organised. Whatever it is you are trying to achieve, at some point you will need to be able to negotiate. In this article we […]

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Best Practice vs. Hitting Targets

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So which are you? Target orientated or business orientated? Or maybe even both? And are they in fact one in the same thing? To give a quick definition, targets are goals or objectives given to us to achieve whereas business processes are processes given to us to follow. It would then be logical to state that […]

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Catch Them Doing Something Right

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Catch them doing something right? Surely you mean wrong! No, we’re right about right. Read on to find out more… As managers we spend a large part out our job catching our staff doing things wrong. Whether intentionally or not, we seem to have a knack of knowing when something isn’t right and then acting […]

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The Theory Of Remote Management

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Let’s start with some simple issues surrounding performance. As managers while we are present in the workplace we can see what our staff are doing, how they are doing it and whether they are doing it right. If we observe that a member of staff is not doing a job in the right way then we are […]

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Smart Targets

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S.M.A.R.T. is an acronym we can use to ensure that the targets we set are specific, measurable, attainable, relevant and time-orientated. Read on to find out what we mean. Specific – Don’t make your targets wishy-washy exercises designed to keep your boss happy and to tick the appropriate box. We need specific goals to work towards. If […]

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The 10 Cs Of Management

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OK so I know what you’re thinking. Cs normally come in eights, right? Well not this time… 1) Customers – This one is pretty obvious but it’s not just about serving customers it’s also about managing the transaction. Get promoting! 2) Costs – The dreaded “costs” word. Costs exist to remind ourselves that we have […]

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The 5 Functions Of Management

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The 5 functions of management are what we use to help turn the stress bomb that is management into a relaxed walk in the park. OK, so that was a major exaggeration. Here we list the 5 functions of management and what they mean. Planning – Typified by the What-Where-When. What do you want to do? When do you […]

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5 Ways Your Meetings Can Be More Fun

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We all have to attend meetings from time to time. Sometimes we even have to prepare them. The worst kind of meeting is the one where you are sat around a table along with a lot of other poor souls being talked at by senior management and taking nothing in. Bearing this in mind, don’t fall […]

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Customer service Vs. Customer Management

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We all know about customer service, right? Yes sir, no sir, and three bags full sir. Would you like salad cream with that? How about a diet coke to wash it down with?  What of customer management, though? Should we be managing our customers or simply serving them? Customer service is a concept that is […]

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Are You A TIGR Or A Pussy-cat?

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The Tactical Ground Reporting (TIGR) System was developed by the American military in Iraq as a way to quickly and effectively stay ahead of the enemy. So, what has it got to do with you? Read on to find out. Politics aside TIGR represents the way in which technology and in this case information systems have changed […]

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Management vs Leadership 2 – Getting Things Done

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When it comes to getting things done who wins in the game of management vs leadership? If you’re not sure, read on to find out. Part of being a leader and/or a manager is the ability to get things done. And when we say get things done, we are of course referring to the team […]

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Management vs Leadership 1 – Establishing Authority

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When it comes to establishing authority, which is more effective in the game of management vs leadership? In this article we explain how managers and leaders alike attempt to let people know who’s boss. Establishing authority in the work place is the first thing that any decent manager should do. Authority and responsibility go hand […]

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What is Leadership?

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Have you ever asked yourself the question “what is leadership and how does it differ from management?” If yes, read on to find out why people are seen as leaders and how they come to be seen that way. From a business perspective, the first thing worth noting about leadership is that it is distinct from […]

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5 Ways To Be More Organized

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Have you ever wished you had more free time as a manager? Well, it is not more free time that you need but more organization. Delegating to staff is one thing but how do you keep track of what you have asked them to do? Here we list 5 ways you can be more organized and more in […]

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How to use a WHAT-WHERE-WHEN

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Not sure what a WHAT-WHERE-WHEN is? Read on and find out how you can use one to improve organisation and structure in your business. A WHAT-WHERE-WHEN is a tool managers use to plan out routine daily activities and determine who does what, where and when. It consists of a spread sheet style grid that lists the days of […]

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5 Reasons to do a daily briefing

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Turn up, make a tea get started. Everyone knows their job, right? Wrong! Here we provide 5 reasons why a daily briefing is the best start to a day your team can have. 1) Set targets for the day – The number 1 reason to conduct a daily briefing is to set targets for the day. These […]

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5 Tips For Coaching Employees

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Coaching Employees is an extremely important part of what we do as managers. Successful coaching can be the difference between success and failure. Here are 6 tips to help you become a better coach. 1) Find out what they don’t know – Employee coaching doesn’t just consist of one morning spent training on one topic. It is on-going and in […]

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